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Timothy J. Krenzien CTC, ASA
President and Owner
Tim Krenzien
Telephone: 312.782.5343 extension 28
Mr. Krenzien was born in Chicago, Illinois where he now resides. Mr. Krenzien graduated from the University of Denver in 1983 with a Bachelor of Science in Business Administration majoring in Hotel and Restaurant Management. During college, Mr. Krenzien worked at hotels in Berchtesgaden, Germany; Burgenstock, Switzerland; and Denver, Colorado. After graduation, Mr. Krenzien was recruited by Hyatt Hotels Corporation and accepted an offer as a Corporate Management Trainee. After successfully completing the one year training program in Long Beach, California, Mr. Krenzien was promoted to various Food and Beverage Management positions in a variety of Hyatt Hotels in Southern and Northern California.
In 1987 Mr. Krenzien returned to Chicago to join his father, H. Juergen Krenzien, at Paul Klein Travel and served as Vice President until 1999 when he purchased the business. Paul Klein Travel was established in 1945 and was owned by Paul Klein until 1967. H. Juergen Krenzien purchased Paul Klein Travel in 1967 and remains actively involved. Paul Klein Travel was a founding member of Allied Travel International which became Allied Percival International and subsequently Virtuoso.
Paul Klein Travel continues to specialize in upscale leisure travel and is a top producer for variety of well known travel suppliers including: The Yachts of Seabourn Pinnacle Club; Cunard Line Inner Circle; Windstar Cruises Star Club; Regent Seven Seas Cruises Top Producer; Silversea Cruises Top Producer; Crystal Cruises Crystal Alliance; Lindblad Expeditions Expedition Club; Abercrombie & Kent 100 Club; Four Seasons Preferred Partners, Ritz Carlton STARS; Leading Hotels of the Word Leaders Circle, Orient Express Bellini Club; Rosewood Hotels and Resorts Elite; and Sofitel STEP. Paul Klein Travel is a Charter Member of Virtuoso and has consistently been a Virtuoso Top Producer and qualifies for the Virtuoso Chairman’s Event regularly.
Mr. Krenzien has traveled to over 109 countries and specializes in customized travel planning with an emphasis on luxury accommodations and experiential travel. Mr. Krenzien is actively involved in many areas of the travel industry including present and past participation on advisory boards for Boscolo Hotels, Ciga Hotels, Ritz Carlton Hotels, Rosewood Hotels and Resorts, Starwood Luxury Collection, and Virtuoso; and has appeared on, or been interviewed in, the Wall Street Journal, USA Today, Travel & Leisure, Conde Nast, Nightline, Fox Business News, Good Morning America, Chicago Tribune, Chicago Sun Times, and more.
Mr. Krenzien attended the first Virtuoso Travel Mart at the Brazilian Court in Palm Beach and has attended the Virtuoso Chairman’s events. Mr. Krenzien is also a VIP buyer at the International Luxury Travel Market held annually in Cannes and the PURE Life Experiences held in Marrakech.
Mr. Krenzien was proudly appointed as a Virgin Galactic Accredited Space Agent, one of only 44 travel agents worldwide accredited to sell space travel, and is quite passionate about space travel on a professional and personal level.
H. Juergen Krenzien
Director
H. Juergen Krenzien
Telephone: 312.782.5343 extension 30
Juergen was born in Rostock, Germany, which became the German Democratic Republic after World War II. He left the occupied zone shortly after the war and settled in Munich, where he studied History of Arts and Journalism at the University of Munich.
Juergen came to the United States in 1954, not necessarily on a permanent basis, but with the intention of getting to know America. After a few months in New York, he came to Chicago, where he worked at the famous Edgewater Beach Hotel. Looking for a job in the travel industry he was hired by the Chicago Motor Club as a travel consultant in their International Travel Department, which he subsequently managed for more than 10 years.
Paul Klein contacted him in 1969 to offer him a partnership and eventual ownership of Paul Klein Travel. The rest is history.
Travel is his passion. He has been all over the world, always on the lookout for new, unusual destinations and special experiences to recommend to his loyal clientele. Juergen continues to be one of the most sought after travel advisors in the world and his reputation for in-depth knowledge on luxury travel is unequaled. Ask anyone in the travel industry about Juergen Krenzien, the first thing you will hear is: “He is a legend in the travel industry”.
Juergen’s affiliation with the world of travel extends over 50 years. He was one of the founding fathers of A.T.I. (Allied Travel) which is now Virtuoso. He has been on the advisory board of many cruise-lines, hotels, and trade organizations, and is theonly appointed life-time member of Virtuoso’s “On-Site Committee” that selects ground operators providing top service to our clients all over the world.
One of Juergen’s famous lines is “Been there, done that”. He has been everywhere and experienced almost every worthwhile event any luxury traveler could dream of. His relations with hoteliers, cruise lines and other travel suppliers spans decades. Juergen has seen them come and go. He was among the first to fly the Concorde in its inaugural season. He was on the last sailings of Cunard’s original Queen Mary, the Constitution and the Royal Viking Star and has seen more airlines come and go than most of us have flown on.
Juergen has been an invited guest, since it's inception, to the International Luxury Travel Mart held annually in Cannes.
Juergen continues to be the most trusted advisor of Paul Klein Travel’s customers.
2005 was a “Double Celebration”; Paul Klein Travel’s 60th anniversary and Juergen’s 50th year in travel!
Russell A. Wagenaar
Vice President
Russ Wagenaar
Telephone 312.782.5343 extension 25
Russ was born in Long Beach, California and raised in Southern California where he spent weekends going to the beach and frequent family camping trips to the nearby mountains.
After his family relocated to Homewood, Illinois (just south of Chicago) Russ embarked on his first overseas trip to Amsterdam and Germany for a German high school class. Russ knew then he was hooked on international travel.
Upon graduation from Homewood-Flossmoor High School, he enrolled in a six month travel agent course and then was hired as a full time agent by Paul Klein Travel in 1977.
Russ has traveled to the South Pacific, Tahiti, New Zealand and Australia, Hong Kong, Taiwan, India, Nepal, Africa, Hawaii, Canada, Mexico and the Caribbean. He has visited dozens of European countries and travels there as often as possible, most often planning his trips around the opera schedules.
Russ loves outdoor activities, biking and hiking. He is always in search of a beautiful beach. Renting a convertible and driving the ocean’s coast while listening to opera or classical music is one of his favorite past times.
Russ lives on the north side of Chicago in the historic Sheridan Park neighborhood, and will often weekend away in London or Paris to keep abreast of new exciting hotels, concerts, fabulous restaurants, museum exhibits and his great love, The Opera. Russ has the distinction of having stayed in every Virtuoso hotel (and others) in Paris and London...his 'second cities".
John H. Chaffin, CTC
Travel Consultant
John Chaffin
Telephone 312.782.5343 extenstion 23
John is a Certified Travel Associate and a BritAgent. John has been in the travel industry since 1992 and has traveled extensively all of his life, even as a child, he knew he belonged in the travel business.
ohn’s favorite country to visit is Italy. Italy’s beautiful landscape, architecture, history, food and the incredible wine draw him to this wonderful country. He is sure to visit as often as he can, which makes his knowledge of Italy extensive. Two of John’s other favorite destinations are the game preserves in South Africa and the Galapagos Islands. This is as close to nature as you can get, and this is where John flourishes.
John avidly participates in travel industry training events and trade shows including the annual Virtuoso Travelmart attended by over 3000 leaders in the luxury travel market. With John’s experience and passion for travel, you are guaranteed wonderful service and expert advise on any vacation dream you are seeking.
When John is not traveling, he resides in Wrigleyville and is an avid Chicago baseball fan.
Ewa Duranovic, CTA
Travel Consultant
Ewa Duranovic
Telephone 312.782.5343 extension 29
Ewa was born in Poland and moved to Chicago in 1999 when she joined our staff here at Paul Klein Travel. When Ewa is not enjoying her new house with her husband, she enjoys traveling to Poland to visit her family, beach vacations, and her love of skiing.
The beautiful voice you hear on the telephone is Ewa, and her administrative skills in the office are invaluable.
Ana-Marie Alejandre
Travel Consultant
Ana-Marie Alejandre
Telephone: 312.782.5343 extension 24
Ana-Marie grew up in Brookfield, Illinois and is now a proud resident of Chicago’s booming west side. Ana-Marie’s love for travel began at the young age of five, when her parents decided that she and her younger sister were ready for their first solo flights to visit relatives. Her parents are also responsible for introducing her to one of her favorite and most frequently visited travel destinations, Cancun, Mexico.
Ana-Marie attended Columbia College Chicago majoring in Arts, Business and Marketing. While in college, Ana-Marie worked at hotels throughout downtown Chicago and the surrounding suburbs. She eventually decided to leave Columbia and attend, then graduate from, Triton College Travel School.
After Travel School, Ana-Marie started out as a Caribbean and Ski specialist for Apple Vacations. In the past, Ana-Marie has also worked as an Italy, Rail, and Adventure Travel representative. Ana-Marie is delighted to be able to bring all of these past aspects of her career along with her exceptional ‘client comes first’ outlook, under one hat, as your Paul Klein Travel Consultant. When Ana-Marie is not personally customizing your desired itinerary, she is enthusiastically assisting and gaining knowledge from her mentors at Paul Klein Travel.
Ana’s most loved aspect of travel is getting to know the local people’s customs and of course, their cuisine. Some of Ana’s favorite trips have been whale spotting in the pacific, scaling ancient Mayan pyramids, zip lining through jungle canopies, and braving the rapids while white water rafting.
Caroline Chandra
Travel Consultant
Caroline Chandra
Telephone 312.782.5343 extension 34
One could say that Caroline Chandra is always on the move. In fact, she’s been to, and lived, in all four corners of the world. Originally from Singapore and Malaysia, Caroline completed her diploma in Hotel and Restaurant Management in Kuala Lumpur, and worked in various hotels, restaurants and clubs throughout Malaysia. During this time, she developed a passion for adventure and discovery while travelling extensively throughout Asia and Europe. In 1986, Caroline moved to the U.S. -- Philadelphia, to be exact -- where she met her husband Randy. They migrated west to Chicago where they lived for 11 years. Her family, now with two boys Cameron and Luke, moved back to the East Coast six years ago, before settling once again in Chicago this past summer. Their second home in Deer Valley, Utah satisfies Caroline’s love of the mountains.
In 1993, Caroline secured a diploma in Travel at Echols International Travel and Hotel Schools, Inc. in Chicago. After working with Paul Klein Travel for two years, she set out on her own, opening a travel agency. After taking time to raise her family, Caroline is back in the travel business specializing in customized family vacations.
Caroline enjoys traveling the globe, especially with her husband and boys, as well as cooking, dining with friends, skiing, music and her active city lifestyle. A full-time travel advisor and a full-time Mom, she volunteers at school, is a Soccer Mom and is a member of The Latin School of Chicago Annual Auction Committee, teaming with fellow Moms.
Dena Reichert Krenzien
Director of Marketing
dena@paulklein.com
Telephone 312.782.5343
Dena has been in Sales & Marketing for over 25 years with experience ranging from PBS public television, the Cosmetics Industry, Public Relations, Computer Consulting, Event Planning, and Luxury Custom Home Building.
Dena has traveled extensively throughout the world with her family and friends. She has had high tea in London, shopped till she dropped in Paris, ate Sushi at the famous Tsukiji Fish Market in Tokyo, cruised the Mediterranean, dined on squid with ink sauce in Dalmatia, walked with the penguins on the Cape of Good Hope, made a wish on the Charles Bridge in Prague, sipped gallons of Vodka in Russia, purchased lanterns in Vietnam, went on Safari in Sabi Sabi, drank Singapore Slings at the Long Bar in Singapore, walked the beaches of Cambodia, visited the Petronas Towers in Malaysia, sailed the waters of the South Pacific, went swimming with dolphins, and ate her way through Italy, These are just a few of the life experiences she has enjoyed. Her wanderlust is unending, and one of her biggest joys is the big annual trip with Tim and their two daughters.
Dena is also the President of the Steven W. Reichert Memorial Foundation, an organization dedicated to raising funds and improving the quality of life for families in need, within the Chicago-land area.
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Sail Away on a Cruise That Takes Your Breath Away!
“It’s the ultimate!” We hear those words a lot — and you’re sure to declare them too after setting sail on one of these breathtaking cruise vacations. From family romps in Europe to elegant forays in the Far East, this catalog is filled with exclusive adventures at sea. You’ll also find five-star stays in popular ports of call, along with Advisor Tips that give you the insider scoop on the best staterooms, onboard venues and activities ashore.
Before and After
Explore the Acropolis of Athens before cruising the
Greek Isles, spend time in the Big Apple after viewing
New England’s fall colors, or set your own itinerary
aboard Sir Richard Branson’s private catamaran.
Small Ship, Big Excitement
Whether yachting across the Sea of Cortés or river cruising through the French countryside, you’ll enjoy amenities such as all-inclusive shore excursions, complimentary watersports and even dinner at a Michelin-starred restaurant.
Large Ship, Extraordinary Amusements
Sailing everywhere from Ensenada to Egypt, and offering every amenity imaginable – including Rosetta Stone language lessons, Zumba fitness classes, cool ice bars and hot glass shows – these
ships offer distinctive enjoyment.
Read the complete Ultimate Cruisting Catalog today!
© 2012 Virtuoso, LTD.
The May issue of Virtuoso Life is full of escape-worthy hotels, destinations, and cruises that are sure to trigger more than a few vacation daydreams. Whether your taste runs to intimate boutique hotels or sprawling resorts, modern design or classic, this issue offers something for every style. So settle in, immerse yourself in Virtuoso Life, and let the daydreaming begin. Then contact your Virtuoso travel advisor who can turn those dreams into reality.
 5 Cities 5 Ways: Great urban escapes start with the right hotel. Here’s where to find your fit.
Authentic Indonesia: The diary of a reluctant Aman junkie: How people, adventures and, yes, posh accommodations won over one skeptic.
Port Authority: Dining, souvenir shopping, and exploring: Ten of our favorite stops on the cruise circuit.
The Heart of Hula: An intimate look into the world of an iconic Hawaiian art form.
Also – you won’t want to miss Living the Virtuoso Life. One trip to change your life: That’s the challenge Tim and Karis Tompkins put to their travel advisor.
 Read the complete current edition of VIRTUOSO LIFE now!
© 2012 Virtuoso, LTD.
Virtuoso Traveler - Welcoming You to the World of Virtuoso
Find authentic adventures in the April issue of Virtuoso Traveler. From Kenya to the Galápagos you’ll find tempting trips to add to, and scratch off of, your bucket list. Or, if you’re looking for something more leisurely, how does a luxurious rail adventure sound? Travel through the Swiss Alps, Scottish Highlands or South Africa’s Great Karoo, among others. Or wind down with a relaxing spa retreat in Italy, Hong Kong or the Caribbean. Whichever path you decide to forge, or follow this summer, your Virtuoso travel advisor is certain to have you covered each step of the way.
 Authentic Adventures Issue
April 2012
In this issue:
Spa Retreats: Relax, recharge, and renew your spirit with these Virtuoso exclusive wellness retreats in Italy, Hong Kong, and the Caribbean.
Antarctica or Alaska: Two cruise expeditions for two budgets.
My Oh Maya: As the Mayan long–count calendar concludes its 5,125-year cycle, we show you how to experience the 2012 phenomenon in style.
Travel on Track: From the Swiss Alps to the Australian Outback, get on board our favorite rail journeys.
Why Do It Yourself: How one travel advisor crafted an epic, month-long honeymoon.
 VIRTUOSO TRAVELER introduces you to the luxurious world of Virtuoso — one that grants exclusive access to unique travel opportunities and expert advice available only through Virtuoso’s premiere network of global travel specialists. See the full current edition!
© 2012 Virtuoso, LTD.
The best things in life are free, and the best experiences, shared.
Available only to those who book their cruise through a Virtuoso affiliated travel agency, for more than 20 years the Voyager Club program has offered complimentary benefits aboard the world’s finest ships on hundreds of annual departures.
 Dedicated Onboard Host
Onboard your cruise, you’ll be greeted by a dedicated Virtuoso Voyager Club host. Committed to ensuring that you thoroughly enjoy your cruise, your host will be available to you throughout your sailing to answer any questions you may have, and to ensure everything goes smoothly. Additionally, your host will introduce you to other Voyager Club passengers whom you’ll meet at the exclusive Voyager Club welcome aboard cocktail reception.
Welcome Aboard Reception
Once onboard, you’ll be invited to attend a private cocktail reception planned exclusively for you and your fellow Virtuoso Voyager Club participants. Your onboard host attends to every detail, and will make introductions. As everyone begins to get to know one another, you’ll ease into your cruise, and sense an easy camaraderie developing.
 Camaraderie of Fellow Cruisers
Even if you’re sailing with family or friends, building such wonderful memories with other like-minded travelers adds an unexpected extra to your cruise. After you share a few great meals, and experience a phenomenal shore excursion together, you might just realize you’ve become friends.
Exclusive Shore Excursion
With our worldwide contacts, Virtuoso plans exclusive shore events especially for Voyager Club guests. Whether immersing yourself in the local culture, or enjoying VIP access to closed-to-the-public venues and experiences, your shore event will likely be the highlight of your sailing. Ask your Virtuoso travel advisor for details about full-day events, or alternatives to these like a special gift or shipboard credit on select dates.
© 2012 Virtuoso, LTD.
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