Timothy J. Krenzien CTC, ASA
President and Owner
Telephone: 312.782.5343 extension 28
Mr. Krenzien was born in Chicago, Illinois where he now resides. Mr. Krenzien graduated from the University of Denver in 1983 with a Bachelor of Science in Business Administration majoring in Hotel and Restaurant Management. During college, Mr. Krenzien worked at hotels in Berchtesgaden, Germany; Burgenstock, Switzerland; and Denver, Colorado. After graduation, Mr. Krenzien was recruited by Hyatt Hotels Corporation and accepted an offer as a Corporate Management Trainee. After successfully completing the one year training program in Long Beach, California, Mr. Krenzien was promoted to various Food and Beverage Management positions in a variety of Hyatt Hotels in Southern and Northern California.
In 1987 Mr. Krenzien returned to Chicago to join his father, H. Juergen Krenzien, at Paul Klein Travel and served as Vice President until 1999 when he purchased the business. Paul Klein Travel was established in 1945 and was owned by Paul Klein until 1967. H. Juergen Krenzien purchased Paul Klein Travel in 1967 and remains actively involved. Paul Klein Travel was a founding member of Allied Travel International which became Allied Percival International and subsequently Virtuoso.
Paul Klein Travel continues to specialize in upscale leisure travel and is a top producer for variety of well known travel suppliers including: The Yachts of Seabourn Pinnacle Club; Cunard Line Inner Circle; Windstar Cruises Star Club; Regent Seven Seas Cruises Top Producer; Silversea Cruises Top Producer; Crystal Cruises Crystal Alliance; Lindblad Expeditions Expedition Club; Abercrombie & Kent 100 Club; Four Seasons Preferred Partners, Ritz Carlton STARS; Leading Hotels of the Word Leaders Circle, Orient Express Bellini Club; Rosewood Hotels and Resorts Elite; and Sofitel STEP. Paul Klein Travel is a Charter Member of Virtuoso and has consistently been a Virtuoso Top Producer and qualifies for the Virtuoso Chairman’s Event regularly.
Mr. Krenzien has traveled to over 109 countries and specializes in customized travel planning with an emphasis on luxury accommodations and experiential travel. Mr. Krenzien is actively involved in many areas of the travel industry including present and past participation on advisory boards for Boscolo Hotels, Ciga Hotels, Ritz Carlton Hotels, Rosewood Hotels and Resorts, Starwood Luxury Collection, and Virtuoso; and has appeared on, or been interviewed in, the Wall Street Journal, USA Today, Travel & Leisure, Conde Nast, Nightline, Fox Business News, Good Morning America, Chicago Tribune, Chicago Sun Times, and more.
Mr. Krenzien attended the first Virtuoso Travel Week at the Brazilian Court in Palm Beach and has attended the Virtuoso Chairman’s events. Mr. Krenzien is also a VIP buyer at the International Luxury Travel Market held annually in Cannes and the PURE Life Experiences held in Marrakech.
Mr. Krenzien was proudly appointed as a Virgin Galactic Accredited Space Agent, one of only 44 travel agents worldwide accredited to sell space travel, and is quite passionate about space travel on a professional and personal level.
H. Juergen Krenzien
H. Juergen Krenzien
Telephone: 312.782.5343 extension 30
Juergen was born in Rostock, Germany, which became the German Democratic Republic after World War II. He left the occupied zone shortly after the war and settled in Munich, where he studied History of Arts and Journalism at the University of Munich.
Juergen came to the United States in 1954, not necessarily on a permanent basis, but with the intention of getting to know America. After a few months in New York, he came to Chicago, where he worked at the famous Edgewater Beach Hotel. Looking for a job in the travel industry he was hired by the Chicago Motor Club as a travel consultant in their International Travel Department, which he subsequently managed for more than 10 years.
Paul Klein contacted him in 1969 to offer him a partnership and eventual ownership of Paul Klein Travel. The rest is history.
Travel is his passion. He has been all over the world, always on the lookout for new, unusual destinations and special experiences to recommend to his loyal clientele. Juergen continues to be one of the most sought after travel advisors in the world and his reputation for in-depth knowledge on luxury travel is unequaled. Ask anyone in the travel industry about Juergen Krenzien, the first thing you will hear is: “He is a legend in the travel industry”.
Juergen’s affiliation with the world of travel extends over 50 years. He was one of the founding fathers of A.T.I. (Allied Travel) which is now Virtuoso. He has been on the advisory board of many cruise-lines, hotels, and trade organizations, and is theonly appointed life-time member of Virtuoso’s “On-Site Committee” that selects ground operators providing top service to our clients all over the world.
One of Juergen’s famous lines is “Been there, done that”. He has been everywhere and experienced almost every worthwhile event any luxury traveler could dream of. His relations with hoteliers, cruise lines and other travel suppliers spans decades. Juergen has seen them come and go. He was among the first to fly the Concorde in its inaugural season. He was on the last sailings of Cunard’s original Queen Mary, the Constitution and the Royal Viking Star and has seen more airlines come and go than most of us have flown on.
Juergen has been an invited guest, since it's inception, to the International Luxury Travel Mart held annually in Cannes.
Juergen continues to be the most trusted advisor of Paul Klein Travel’s customers.
2005 was a “Double Celebration”; Paul Klein Travel’s 60th anniversary and Juergen’s 50th year in travel!
Russell A. Wagenaar
Telephone 312.782.5343 extension 25
Born in Long Beach, California and raised in Orange County Russ enjoys childhood memories of spending time at Southern California beaches, Disneyland and Knotts Berry Farm and family camping weekends in the San Gabriel mountains and the San Bernadino National Forest. At the age of 7 his family relocated to Homewood in the southern suburbs of Chicago. Russ graduated from Homewood-Flossmoor High School where during his high school years he took his first trip abroad with a German language class to the Netherlands and Germany. From that time he knew he was hooked on travel.
After graduating from high school Russ enrolled in a six week travel course in Chicago and upon completing that was hired by Paul Klein Travel Service in 1977. His first trip was two weeks in the South Pacific to Tahiti, New Zealand and Australia in that year. Since then travel has included visits to China, Japan, Taiwan, Hong Kong, Hawai’i, Bahamas, Turks and Caicos, Puerto Rico, Mexico, Argentina, Ireland, England, France, Spain, Portugal, Italy, Hungary, Czech Republic, Switzerland, Austria, Greece, Turkey, Morocco, Egypt, Kenya, South Africa and United Arab Emirates. Russ’s latest favorite destination is India which he has visited many times, most recently to Khajuraho and Varanasi in April of 2012. On other trips to the Sub-continent he has been to Delhi, Mumbai, Chennai, Jaipur, Agra and Kathmandu in Nepal.
The people, the food, the sights, the history, the stories, the traditions; there is always something new to discover on a trip to India.
Passionate about opera Russ has attended performances in major opera houses the world over including Vienna, London, Paris, Prague, Budapest, Verona, New York City and Buenos Aires to name a few. And, of course, is a season subscriber to the world renowned Lyric Opera of Chicago. A favorite past time is an ocean coastal drive in a convertible while listening to opera. On a plane as often as possible, Russ has been known to spend many weekends in London or Paris and even India! Always staying in and visiting Virtuoso properties along the way to keep abreast of the best accommodations for clients needs.
With roots in the Pacific Coast area Russ is always in search of a beautiful beach (Hamoa Beach outside of the town of Hana on the Island of Maui is one of them!) and enjoys outdoor activities such as hiking and biking.
Russ has lived in the historic Sheridan Park neighborhood on the north side of Chicago for almost 15 years.
John H. Chaffin, CTC
Telephone 312.782.5343 extenstion 23
John is a Certified Travel Associate and a registered BritAgent, has been a Luxury Travel Advisor since 1992, and has traveled extensively all of his life.
One of John’s great loves is Italy; the beautiful landscape, friendly people, and regional food and wines draw him to this wonderful country. John’s knowledge of Italy is extensive as he travels there as often as possible. Two of John’s other favorite destinations are the game preserves of Southern Africa and the Galapagos Islands. “There is nothing better than seeing the Big Five in their native habitat in South Africa and the unspoiled flora and fauna of the Galapagos Islands.”
John recently visited the countries of Thailand, Laos and Cambodia. He thoroughly enjoyed the cuisine of the region, climbed the temples in Angor Wat, cruised down the Mekong River in Laos, and enjoyed staying in Bangkok and sophisticated Hong Kong at the end of the trip.
John avidly participates in travel industry events and trade shows including the annual Virtuoso Travel Week attended by over 3,000 leaders in the luxury travel market. With John’s experience and passion for travel, you are guaranteed personalized service and expert travel advice on any vacation dream you are seeking.
When John is not traveling, he resides in Wrigleyville and is an avid “foodie” and Chicago sports fan.
Ewa Duranovic, CTA
Telephone 312.782.5343 extension 29
Ewa grew up in the resort area of the Beskids Mountains in Poland and knew from a very young age that she wanted to pursue a career in the travel industry. Ewa completed a two year college program in Business and Management and graduated from the School of Hotel Administration.
Ewa immigrated to the United States in 1996 and found home in Chicago where she continued her education in Travel School in suburban Northfield, and after graduating in 1998, joined the team at Paul Klein Travel.
Ewa is a Certified Travel Associate, and her passions include traveling, attention to details, and a deep commitment to provide great travel experiences.
Ewa enjoys traveling with her husband; which includes skiing in the US and Canadian Rockies, mountain biking, and hiking throughout North America and Europe. Ewa has traveled extensively through Central, Southern and Eastern Europe; including Austria, England, Italy, Switzerland, Slovenia, Croatia, Bosnia, Hungary, Czech Republic and of course Poland. Resort travel has included many getaways in Mexico, Central America and the Caribbean. Recent highlights include driving a Porsche and a Tesla through the Swiss Alps, adventuring through the Costa Rican Rain Forest, and an extended visit with family in Poland.
Telephone: 312.782.5343 extension 24
Ana-Marie grew up in Brookfield, IL and now lives in the artistic Pilsen neighborhood of Chicago. Ana-Marie has worked in the travel industry since 1995. She began working in hotels in Chicago and the surrounding suburbs. Wanting a deeper involvement in the travel industry, Ana-Marie decided to attend the Triton College Travel program. Shortly after graduating she began working as a Caribbean, Mexico and ski destination specialist for a major wholesale travel company. In an effort to gain a more personal relationship with her clients, Ana-Marie then progressed to different careers as a ski travel specialist, luxury-rail travel professional and a luxury adventure-travel expert.
In May of 2007, Ana-Marie became a Luxury Travel Advisor at Paul Klein Travel. Now, Ana-Marie happily orchestrates completely customized itineraries for any and all types of travel. When it comes to designing travel experiences for her clients, Ana-Marie really loves a challenge. Want to get married in Hawaii, next weekend? Want a private, behind the scenes tour of an exotic locale? Need a private jet to get you on that warm, sunny island by tomorrow? Ana-Marie is the right Advisor to have at your service.
When Ana-Marie travels for her own enjoyment, she can almost always be found exploring the resident art galleries or museums. She also loves to see live, i music and to drink and dine with the locals whenever possible. Even when she is not traveling, Ana-Marie loves those same activities and creating personal, unique tours for herself and friends in her own ‘sweet home’, Chicago. Some of Ana-Marie’s favorite trips have been whale spotting in the pacific, scaling ancient Mayan pyramids, zip lining through jungle canopies, and braving the rapids while white water rafting. Ana-Marie also loved attending polo matches in the English countryside and exploring the cobblestone streets in Toledo, Espana.
Telephone 312.782.5343 extension 34
One could say that Caroline Chandra is always on the move. In fact, she’s been to, and lived, in all four corners of the world. Originally from Singapore and Malaysia, Caroline completed her diploma in Hotel and Restaurant Management in Kuala Lumpur, and worked in various hotels, restaurants and clubs throughout Malaysia. During this time, she developed a passion for adventure and discovery while travelling extensively throughout America, Asia, Australia, Central America and Europe. In 1986, Caroline moved to the U.S. -- Philadelphia, to be exact -- where she met her husband Randy. They migrated west to Chicago where they lived for 11 years. Her family, now with two boys Cameron and Luke, moved back to the East Coast six years ago, before settling once again in Chicago. Their second home in Deer Valley, Utah satisfies Caroline’s love of the mountains.
In 1993, Caroline secured a diploma in Travel at Echols International Travel and Hotel Schools, Inc. in Chicago. She worked with Paul Klein Travel for two years, then set out on her own, opening a travel agency. After taking time to raise her family, Caroline is back in the travel business specializing in customized family vacations as they are a great way to reconnect and create lasting memories.
Caroline enjoys traveling the globe as a travel guide and host, especially with her husband and boys, dining with friends, skiing, music and her active city lifestyle. A full-time travel advisor and a full-time Mom, she volunteers at school and is a member of The Latin School of Chicago Annual Auction Committee, teaming with fellow Moms.
Her knowledge of travel, research capabilities, and dedication to customer service keeps her clients happily traveling around the globe!
Dena Reichert KrenzienDirector of Marketing
Dena has been in Sales & Marketing for over 25 years with experience ranging from PBS public television, the Cosmetics Industry, Public Relations, Computer Consulting, Event Planning, and Luxury Custom Home Building.
Dena has traveled extensively throughout the world with her family and friends. She has had high tea in London, shopped till she dropped in Paris, ate Sushi at the famous Tsukiji Fish Market in Tokyo, cruised the Mediterranean, dined on squid with ink sauce in Dalmatia, walked with the penguins on the Cape of Good Hope, made a wish on the Charles Bridge in Prague, sipped gallons of Vodka in Russia, purchased lanterns in Vietnam, went on Safari in Sabi Sabi, drank Singapore Slings at the Long Bar in Singapore, walked the beaches of Cambodia, visited the Petronas Towers in Malaysia, sailed the waters of the South Pacific, went swimming with dolphins, and ate her way through Italy, These are just a few of the life experiences she has enjoyed. Her wanderlust is unending, and one of her biggest joys is the big annual trip with Tim and their two daughters.
Dena is also the President of the Steven W. Reichert Memorial Foundation, an organization dedicated to raising funds and improving the quality of life for families in need, within the Chicago-land area.
Far From Ordinary
One day you’re diving with Hawksbill turtles along the Great Barrier Reef; the next, you’re driving a Formula One race car in Abu Dhabi. And after cruising deep into the mysterious Amazon, you’re ready to sit down to a feast in a Balinese palace.
We can help design your exotic exploration, be it a voyage along Chile’s fjords, an expedition to see Myanmar’s many stupas or a blissful, overwater stay on Bora Bora.
Asia & India
Watch Kazakhs hunt with eagles in the Gobi Desert, spy tigers in the wild of India’s Kanha National Park, reflect upon the Reclining Buddha in Bangkok, and stand at attention with Xian’s 8,000-figure Terracotta Army.
Africa & Middle East
Fire-spinners and colorful dancers mesmerize you amidst the dramatic Namib dunes, while the world’s fastest roller coaster thrills you in Abu Dhabi. Searching for the Big Five on safari in South Africa, Kenya and Tanzania transforms you forever.
Want to see a jumping crocodile in Darwin, or dive among harmless sharks in Bora Bora? Perhaps you’ll indulge in a traditional kava ceremony in Fiji, or taste some of the world’s fi nest pinot noir on New Zealand’s North Island.
Learn to tango in Buenos Aires, wander well-preserved Quito and gaze up at Rio’s Christ the Redeemer statue. Then again, you might swim with sea lions in the Galapagos Islands or search for pink dolphins along the Amazon River.
Read the complete Exotic Lands Destination Guide today!
© 2013 Virtuoso, LTD.
The benefits of working with Virtuoso travel advisors are immeasurable and often intangible, from time savings to their impressive global connections and know-how.
However, one of the more tangible benefits of working with an advisor is Virtuoso’s hotel program, with nearly 1,000 properties in more than 100 countries around the globe, all offering perks and benefits that you wouldn’t receive if you’d booked the hotel on your own. Whether you prefer sprawling resorts, intimate family-run inns, or trendy new hotels, there’s something to suit everyone’s tastes.
Check out the latest issue for a roundup of the most buzzworthy properties
Straight From the Top: Three of the hotel world’s major players discuss the state of high-end stays.
Your Cruise Atlas: When, where, and how to set sail on seagoing cruises around the world.
Southern Exposure: Patagonia’s rugged, unspoiled nature will blow you away.
The Short and Winding Road: Sweet interludes along Maui’s famed Road to Hana.
Read the complete current edition of VIRTUOSO LIFE now!
© 2013 Virtuoso, LTD.
Virtuoso Traveler - Welcoming You to the World of Virtuoso
The latest issue of Virtuoso Traveler is an exciting compendium of the most fascinating and far-flung travel experiences on land, water, and in the air.
Take a pilgrimage to the Holy land, raft through the grandest canyon on earth, or dine with a royal family in India. Whether tangoing in Buenos Aires, or coming face-to-face with ancient moai statues on Easter Island, you’ll experience diverse cultures while making memories of a lifetime with the ones you love.
The Trips of a Lifetime Issue
In this issue:
All in the Family: How to plan a multi-generational vacation for the ages.
Hands on Hawaii: From surfing to snorkeling with sea turtles, go beyond the beach chairs.
Malay Medley: A visit to Malaysia offers a vibrant mix of ancient cultures and modern lifestyles.
29 Experiences of a Lifetime: Change your life forever with our ultimate must-do travel list.
Travel Two Ways: Mediterranean or Caribbean? Get ready to set sail, regardless of your budget.
Traveler’s Tale: Ottawa’s Cindy Harrison and her family follow the sun on their vacations.
VIRTUOSO TRAVELER introduces you to the luxurious world of Virtuoso — one that grants exclusive access to unique travel opportunities and expert advice available only through Virtuoso’s premiere network of global travel specialists. See the full current edition!
© 2013 Virtuoso, LTD.
The best things in life are free, and the best experiences, shared.
Available only to those who book their cruise through a Virtuoso affiliated travel agency, for more than 20 years the Voyager Club program has offered complimentary benefits aboard the world’s finest ships on hundreds of annual departures.
Dedicated Onboard Host
Onboard your cruise, you’ll be greeted by a dedicated Virtuoso Voyager Club host. Committed to ensuring that you thoroughly enjoy your cruise, your host will be available to you throughout your sailing to answer any questions you may have, and to ensure everything goes smoothly. Additionally, your host will introduce you to other Voyager Club passengers whom you’ll meet at the exclusive Voyager Club welcome aboard cocktail reception.
Welcome Aboard Reception
Once onboard, you’ll be invited to attend a private cocktail reception planned exclusively for you and your fellow Virtuoso Voyager Club participants. Your onboard host attends to every detail, and will make introductions. As everyone begins to get to know one another, you’ll ease into your cruise, and sense an easy camaraderie developing.
Camaraderie of Fellow Cruisers
Even if you’re sailing with family or friends, building such wonderful memories with other like-minded travelers adds an unexpected extra to your cruise. After you share a few great meals, and experience a phenomenal shore excursion together, you might just realize you’ve become friends.
Exclusive Shore Excursion
With our worldwide contacts, Virtuoso plans exclusive shore events especially for Voyager Club guests. Whether immersing yourself in the local culture, or enjoying VIP access to closed-to-the-public venues and experiences, your shore event will likely be the highlight of your sailing. Ask your Virtuoso travel advisor for details about full-day events, or alternatives to these like a special gift or shipboard credit on select dates.
© 2013 Virtuoso, LTD.