Timothy J. Krenzien CTC, ASA
President and Owner
Telephone: 312.782.5343 extension 28
Mr. Krenzien was born in Chicago, Illinois where he now resides with his wife Dena. Graduated from the University of Denver in 1983 with a Bachelor of Science in Business Administration majoring in Hotel and Restaurant Management. During college, Mr. Krenzien worked at hotels in Berchtesgaden, Germany; Burgenstock, Switzerland; and Denver, Colorado. After graduation, he was recruited by Hyatt Hotels Corporation and accepted an offer as a Corporate Management Trainee. After successfully completing the one year training program in Long Beach, California, he was promoted to various Food and Beverage Management positions in a variety of Hyatt Hotels in Southern and Northern California.
Through his numerous travels worldwide, he has developed personal relationships with hoteliers, guides and travel operators all over the world and he is actively involved in many areas of the travel industry including present and past participation on advisory boards for American Airlines, Boscolo Hotels, Ciga Hotels, Ritz Carlton Hotels, Rosewood Hotels and Resorts, Starwood Luxury Collection, Shangri La Hotels and Resorts and Virtuoso; and has appeared on, or been interviewed in, the Wall Street Journal, USA Today, Travel & Leisure, Conde Nast, Nightline, Fox Business News, Good Morning America, Chicago Tribune, Chicago Sun Times, and more.
Mr. Krenzien attended the first Virtuoso Travel Week at the Brazilian Court in Palm Beach and the Virtuoso Chairman’s events. Mr. Krenzien is also a VIP agent at the International Luxury Travel Market held annually in Cannes and the PURE Life Experiences held in Marrakech annually.
Mr. Krenzien was proudly appointed as a Virgin Galactic Accredited Space Agent, one of only 28 travel agents worldwide accredited to sell space travel, and is quite passionate about space travel on a professional and personal level.
H. Juergen Krenzien
June 20, 1928 / June 18, 2014.
It is with great sorrow we announce the passing of our founding leader H. Juergen Krenzien. His travel expertise will continue through his dedicated staff.
Juergen came to the United States in 1954, not necessarily on a permanent basis, but with the intention of getting to know America. After a few months in New York, he came to Chicago, where he worked at the famous Edgewater Beach Hotel. Looking for a job in the travel industry he was hired by the Chicago Motor Club as a travel consultant in their International Travel Department, which he subsequently managed for more than 10 years.
Paul Klein contacted him in 1969 to offer him a partnership and eventual ownership of Paul Klein Travel. The rest is history.
Travel is his passion. He has been all over the world, always on the lookout for new, unusual destinations and special experiences to recommend to his loyal clientele. Juergen continues to be one of the most sought after travel advisors in the world and his reputation for in-depth knowledge on luxury travel is unequaled. Ask anyone in the travel industry about Juergen Krenzien, the first thing you will hear is: “He is a legend in the travel industry”.
Juergen’s affiliation with the world of travel extends over 50 years. He was one of the founding fathers of A.T.I. (Allied Travel) which is now Virtuoso. He has been on the advisory board of many cruise-lines, hotels, and trade organizations, and is theonly appointed life-time member of Virtuoso’s “On-Site Committee” that selects ground operators providing top service to our clients all over the world.
One of Juergen’s famous lines is “Been there, done that”. He has been everywhere and experienced almost every worthwhile event any luxury traveler could dream of. His relations with hoteliers, cruise lines and other travel suppliers spans decades. Juergen has seen them come and go. He was among the first to fly the Concorde in its inaugural season. He was on the last sailings of Cunard’s original Queen Mary, the Constitution and the Royal Viking Star and has seen more airlines come and go than most of us have flown on.
Juergen has been an invited guest, since it's inception, to the International Luxury Travel Mart held annually in Cannes.
Juergen continues to be the most trusted advisor of Paul Klein Travel’s customers.
2005 was a “Double Celebration”; Paul Klein Travel’s 60th anniversary and Juergen’s 50th year in travel!
Russell A. Wagenaar
Telephone 312.782.5343 extension 25
Born in California and raised in Orange County, Russ enjoys childhood memories of spending time at Southern California beaches, Disneyland and family camping weekends in the San Gabriel Mountains and the San Bernadino National Forest. At the age of 7 his family relocated to Homewood in the southern suburbs of Chicago. Russ graduated from Homewood-Flossmoor High School where during his high school years he took his first trip abroad with a German language class to the Netherlands and Germany. From that time he knew he was hooked on travel.
After graduating from high school Russ enrolled in a six week travel course in Chicago and upon completing that was hired by Paul Klein Travel Service in 1977. His first trip was two weeks in the South Pacific to Tahiti, New Zealand and Australia in that year. Since then travel has included visits to China, Japan, Taiwan, Hong Kong, Hawai’i, Bahamas, Turks and Caicos, Puerto Rico, Mexico, Argentina, Ireland, England, France, Spain, Portugal, Italy, Hungary, Czech Republic, Switzerland, Austria, Greece, Turkey, Morocco, Egypt, Kenya, South Africa and United Arab Emirates. Russ’s latest favorite destination is India which he has visited many times, most recently to Khajuraho and Varanasi in April of 2012. On other trips to the Sub-continent he has been to Delhi, Mumbai, Chennai, Jaipur, Agra and Kathmandu in Nepal. The people, the food, the sights, the history, the stories, the traditions; there is always something new to discover on a trip to India.
Passionate about opera Russ has attended performances in major opera houses the world over including Vienna, London, Paris, Prague, Budapest, Verona, New York City and Buenos Aires to name a few. On a plane as often as possible, Russ has been known to spend many weekends in London or Paris and even India! Always staying in and visiting Virtuoso properties along the way to keep abreast of the best accommodations for clients’ needs.
With roots in the Pacific Coast area Russ is always in search of a beautiful beach (Hamoa Beach outside of the town of Hana on the Island of Maui is one of them!) and enjoys outdoor activities such as hiking and biking.
Dena Reichert Krenzien
Director of Marketing
Telephone 312.782.5343 extension 26
Dena has been in Sales & Marketing for over 25 years with experience ranging from PBS public television, the Cosmetics Industry, Public Relations, Computer Consulting, Event Planning, and Luxury Custom Home Building.
Dena has traveled extensively throughout the world. She has had high tea in London, shopped till she dropped in Paris, ate Sushi at the famous Tsukiji Fish Market in Tokyo, cruised the Mediterranean, explored Gaudi's masterpieces in Barcelona, dined on squid with ink sauce in Dalmatia, walked with the penguins on the Cape of Good Hope, made a wish on the Charles Bridge in Prague, sipped gallons of Vodka in Russia, purchased lanterns in Vietnam, climbed the Great Wall of China, Teed off on some of the famous courses in Scotland, went on Safari in Sabi Sabi, drank Singapore Slings at the Long Bar in Singapore, walked the beaches of Cambodia, visited the Petronas Towers in Malaysia, sailed the waters of the South Pacific, went swimming with dolphins and stingrays, and ate her way through Italy. These are just a few of the life experiences she has enjoyed.
Dena is also the President of the Steven W. Reichert Memorial Foundation, an organization dedicated to raising funds and improving the quality of life for families in need, within the Chicago-land area.
Telephone 312.782.5343 extension 27
Nicole recognizes having been lucky growing up; in that she was able to travel all over the world. Her father (Timothy Krenzien) and grandfather (Juergen Krenzien) instilled a wonderful appreciation for the world of travel and its many cultures. She was always one to try strange ethnic foods, rituals, and partake in extraordinary adventures.
Nicole enjoys adventure travel and always seem to find a mountain to climb, bike, or ski down. Kayaking and camping in remote areas are some of her fondest trips.
Nicole is now following in her families footsteps and has joined her father and grandfather in the travel industry as the third generation at Paul Klein Travel. Her day is made when her clients send her photos of their wonderful trips or tell her how their trip exceeded their expectations. That is her goal every day!
John H. Chaffin, CTC
Telephone 312.782.5343 extenstion 23
John is a Certified Travel Associate and a registered BritAgent, has been a Luxury Travel Advisor since 1992, and has traveled extensively all of his life.
One of John’s great loves is Italy; the beautiful landscape, friendly people, and regional food and wines draw him to this wonderful country. John’s knowledge of Italy is extensive as he travels there as often as possible. Two of John’s other favorite destinations are the game preserves of Southern Africa and the Galapagos Islands. “There is nothing better than seeing the Big Five in their native habitat in South Africa and the unspoiled flora and fauna of the Galapagos Islands.”
John recently visited the countries of Thailand, Laos and Cambodia. He thoroughly enjoyed the cuisine of the region, climbed the temples in Angor Wat, cruised down the Mekong River in Laos, and enjoyed staying in Bangkok and sophisticated Hong Kong at the end of the trip.
John avidly participates in travel industry events and trade shows including the annual Virtuoso Travel Week attended by over 4,000 leaders in the luxury travel market.
When John is not traveling, he resides in Wrigleyville and is an avid “foodie” and Chicago sports fan.
Ewa Duranovic, CTA
Telephone 312.782.5343 extension 29
Ewa grew up in the resort area of the Beskids Mountains in Poland and knew from a very young age that she wanted to pursue a career in the travel industry. Ewa completed a two year college program in Business and Management and graduated from the School of Hotel Administration.
Ewa immigrated to the United States in 1996 and found home in Chicago where she continued her education in Travel School in suburban Northfield, and after graduating in 1998, joined the team at Paul Klein Travel.
Ewa enjoys traveling with her husband; which includes skiing in the US and Canadian Rockies, mountain biking, and hiking throughout North America and Europe. Ewa has traveled extensively through Central, Southern and Eastern Europe; including Austria, England, Italy, Switzerland, Slovenia, Croatia, Bosnia, Hungary, Czech Republic and of course Poland. Resort travel has included many getaways in Mexico, Central and South America and the Caribbean. Recent highlights include driving a Porsche and a Tesla through the Swiss Alps, adventuring through the Costa Rican Rain Forest, climbing Huayna Picchu and an extended visit with family in Poland.
Telephone 312.782.5343 extension 24
Mary wanted to see the world and thus joined the travel industry. The Navy was not on her radar! Mary’s number one favorite part of travel is spending time with a local, experienced guide during each trip. She prefers to step outside her comfort zone for a unique experience as well as a challenge, too. She likes to explore on her own, with her family or friends and even a small group at times. She has her favorite destinations, hotels and resorts but, she is open to explore new ones at the drop of the hat!
Telephone 312.782.5343 extension 21
Originally from Singapore and Malaysia, Caroline completed her diplomas in Hotel and Restaurant Management in Kuala Lumpur, and worked in various hotels, restaurants and clubs throughout Malaysia. During this time, she developed a passion for adventure and discovery while travelling extensively throughout Asia, Europe, America, Australia and Central America.
In 1986, Caroline moved to the U.S. -- Philadelphia, to be exact -- where she met her husband Randy. They migrated west to Chicago where they lived for 11 years. Her family, now with two boys Cameron and Luke, moved back to the East Coast for seven years before settling once again in Chicago.
In 1993, Caroline secured a diploma in Travel at Echols International Travel and Hotel Schools, Inc. in Chicago. She worked with Paul Klein Travel for two years, then set out on her own, opening her own travel agency business. After taking time to raise her family, Caroline is back in the travel business specializing in customized travel for families and groups vacations as they are a great way to reconnect and create lasting memories with family and friends. Caroline has now develop a wide range of clientele from Corporate to Leisure as well; planning weddings, honeymoons, multi-generation vacation and more. Caroline’s knowledge of travel, research capabilities and dedication to customer service keeps her clients happily traveling around the globe!
Caroline enjoys traveling the globe as a travel guide and host, especially with her husband and boys, dining with friends, skiing, golf, music and her active city lifestyle. A full-time travel advisor and a full-time Mom, she volunteers at school and is a member of The Latin School of Chicago Annual Auction Committee, teaming with fellow Moms.
Telephone 312.782.5343 extension 32
Alexandra, better known as Alex, was born in London. Traveling was almost part of her genes since she has been raised in Europe, Egypt, Cyprus, Singapore and Hong Kong. She discovered the world while growing up. She finally went back to London where she studied Political Sciences and successfully passed her Bachelor’s degree.
A few years later, she married Edward and moved to New York where she had her two children: Sandy and Adam.
She has over twenty years in the travel industry, specializing in international individual and family travel with emphasis on group travel. She recently settled in Chicago and thus joined the Paul Klein Travel’s team in 2014.
Although having lived or visited most major countries in the world, Alex still has a few must haves on her bucket list.
Nora M. Winsberg
Telephone 312.782.5343 extension 30
Nora was born in Chicago and currently resides in the Lake Shore East neighborhood, across from Millennium Park, where she often attends summer concerts in the park.
Nora has recently retired from Merrill Lynch where she was a highly successful Senior Financial Advisor for 33 years. As a veteran financial planner, much of what Nora has done for her investment clients translates very well to the travel industry. She is a planner by nature and by long years of practice.
She now specializes in designing custom luxury travel solutions with the specific goal of matching your travel plans to you. Just as your financial advisor’s ultimate goal is to provide a good return on your investments, your travel advisor should ensure you receive a good return on your time.
For her personal travel, Nora loves what she calls “Princess Adventure Experiences”. She likes to go to beautiful natural settings but stay in luxury properties. Nora has traveled to New Zealand, Italy, France, Greece, Tahiti, Hawaii, Alaska Costa Rica, Mexico, England, Holland, and throughout the Caribbean and the continental United States. When not traveling, Nora reads about travel. She also enjoys culture and the arts of all kinds-in particular, theater, musicals, and museums. She is fond of good food, great wine and the natural world (without the bugs, of course), and funny people. She loves and lives to plan her next trip(s). Ask her where she is going next!