Timothy J. Krenzien CTC, ASA
President and Owner
Telephone: 312.782.5343 extension 28
Mr. Krenzien was born in Chicago, Illinois where he now resides. Mr. Krenzien graduated from the University of Denver in 1983 with a Bachelor of Science in Business Administration majoring in Hotel and Restaurant Management. During college, Mr. Krenzien worked at hotels in Berchtesgaden, Germany; Burgenstock, Switzerland; and Denver, Colorado. After graduation, Mr. Krenzien was recruited by Hyatt Hotels Corporation and accepted an offer as a Corporate Management Trainee. After successfully completing the one year training program in Long Beach, California, Mr. Krenzien was promoted to various Food and Beverage Management positions in a variety of Hyatt Hotels in Southern and Northern California.
In 1987 Mr. Krenzien returned to Chicago to join his father, H. Juergen Krenzien, at Paul Klein Travel and served as Vice President until 1999 when he purchased the business. Paul Klein Travel was established in 1945 and was owned by Paul Klein until 1967. H. Juergen Krenzien purchased Paul Klein Travel in 1967 and remains actively involved. Paul Klein Travel was a founding member of Allied Travel International which became Allied Percival International and subsequently Virtuoso.
Paul Klein Travel continues to specialize in upscale leisure travel and is a top producer for variety of well known travel suppliers including: The Yachts of Seabourn Pinnacle Club; Cunard Line Inner Circle; Windstar Cruises Star Club; Regent Seven Seas Cruises Top Producer; Silversea Cruises Top Producer; Crystal Cruises Crystal Alliance; Lindblad Expeditions Expedition Club; Abercrombie & Kent 100 Club; Four Seasons Preferred Partners, Ritz Carlton STARS; Leading Hotels of the Word Leaders Circle, Orient Express Bellini Club; Rosewood Hotels and Resorts Elite; and Sofitel STEP. Paul Klein Travel is a Charter Member of Virtuoso and has consistently been a Virtuoso Top Producer and qualifies for the Virtuoso Chairman’s Event regularly.
Mr. Krenzien has traveled to over 109 countries and specializes in customized travel planning with an emphasis on luxury accommodations and experiential travel. Mr. Krenzien is actively involved in many areas of the travel industry including present and past participation on advisory boards for Boscolo Hotels, Ciga Hotels, Ritz Carlton Hotels, Rosewood Hotels and Resorts, Starwood Luxury Collection, and Virtuoso; and has appeared on, or been interviewed in, the Wall Street Journal, USA Today, Travel & Leisure, Conde Nast, Nightline, Fox Business News, Good Morning America, Chicago Tribune, Chicago Sun Times, and more.
Mr. Krenzien attended the first Virtuoso Travel Week at the Brazilian Court in Palm Beach and has attended the Virtuoso Chairman’s events. Mr. Krenzien is also a VIP buyer at the International Luxury Travel Market held annually in Cannes and the PURE Life Experiences held in Marrakech.
Mr. Krenzien was proudly appointed as a Virgin Galactic Accredited Space Agent, one of only 44 travel agents worldwide accredited to sell space travel, and is quite passionate about space travel on a professional and personal level.
H. Juergen Krenzien
H. Juergen Krenzien
Telephone: 312.782.5343 extension 30
Juergen was born in Rostock, Germany, which became the German Democratic Republic after World War II. He left the occupied zone shortly after the war and settled in Munich, where he studied History of Arts and Journalism at the University of Munich.
Juergen came to the United States in 1954, not necessarily on a permanent basis, but with the intention of getting to know America. After a few months in New York, he came to Chicago, where he worked at the famous Edgewater Beach Hotel. Looking for a job in the travel industry he was hired by the Chicago Motor Club as a travel consultant in their International Travel Department, which he subsequently managed for more than 10 years.
Paul Klein contacted him in 1969 to offer him a partnership and eventual ownership of Paul Klein Travel. The rest is history.
Travel is his passion. He has been all over the world, always on the lookout for new, unusual destinations and special experiences to recommend to his loyal clientele. Juergen continues to be one of the most sought after travel advisors in the world and his reputation for in-depth knowledge on luxury travel is unequaled. Ask anyone in the travel industry about Juergen Krenzien, the first thing you will hear is: “He is a legend in the travel industry”.
Juergen’s affiliation with the world of travel extends over 50 years. He was one of the founding fathers of A.T.I. (Allied Travel) which is now Virtuoso. He has been on the advisory board of many cruise-lines, hotels, and trade organizations, and is theonly appointed life-time member of Virtuoso’s “On-Site Committee” that selects ground operators providing top service to our clients all over the world.
One of Juergen’s famous lines is “Been there, done that”. He has been everywhere and experienced almost every worthwhile event any luxury traveler could dream of. His relations with hoteliers, cruise lines and other travel suppliers spans decades. Juergen has seen them come and go. He was among the first to fly the Concorde in its inaugural season. He was on the last sailings of Cunard’s original Queen Mary, the Constitution and the Royal Viking Star and has seen more airlines come and go than most of us have flown on.
Juergen has been an invited guest, since it's inception, to the International Luxury Travel Mart held annually in Cannes.
Juergen continues to be the most trusted advisor of Paul Klein Travel’s customers.
2005 was a “Double Celebration”; Paul Klein Travel’s 60th anniversary and Juergen’s 50th year in travel!
Russell A. Wagenaar
Telephone 312.782.5343 extension 25
Born in Long Beach, California and raised in Orange County Russ enjoys childhood memories of spending time at Southern California beaches, Disneyland and Knotts Berry Farm and family camping weekends in the San Gabriel mountains and the San Bernadino National Forest. At the age of 7 his family relocated to Homewood in the southern suburbs of Chicago. Russ graduated from Homewood-Flossmoor High School where during his high school years he took his first trip abroad with a German language class to the Netherlands and Germany. From that time he knew he was hooked on travel.
After graduating from high school Russ enrolled in a six week travel course in Chicago and upon completing that was hired by Paul Klein Travel Service in 1977. His first trip was two weeks in the South Pacific to Tahiti, New Zealand and Australia in that year. Since then travel has included visits to China, Japan, Taiwan, Hong Kong, Hawai’i, Bahamas, Turks and Caicos, Puerto Rico, Mexico, Argentina, Ireland, England, France, Spain, Portugal, Italy, Hungary, Czech Republic, Switzerland, Austria, Greece, Turkey, Morocco, Egypt, Kenya, South Africa and United Arab Emirates. Russ’s latest favorite destination is India which he has visited many times, most recently to Khajuraho and Varanasi in April of 2012. On other trips to the Sub-continent he has been to Delhi, Mumbai, Chennai, Jaipur, Agra and Kathmandu in Nepal.
The people, the food, the sights, the history, the stories, the traditions; there is always something new to discover on a trip to India.
Passionate about opera Russ has attended performances in major opera houses the world over including Vienna, London, Paris, Prague, Budapest, Verona, New York City and Buenos Aires to name a few. And, of course, is a season subscriber to the world renowned Lyric Opera of Chicago. A favorite past time is an ocean coastal drive in a convertible while listening to opera. On a plane as often as possible, Russ has been known to spend many weekends in London or Paris and even India! Always staying in and visiting Virtuoso properties along the way to keep abreast of the best accommodations for clients needs.
With roots in the Pacific Coast area Russ is always in search of a beautiful beach (Hamoa Beach outside of the town of Hana on the Island of Maui is one of them!) and enjoys outdoor activities such as hiking and biking.
Russ has lived in the historic Sheridan Park neighborhood on the north side of Chicago for almost 15 years.
John H. Chaffin, CTC
Telephone 312.782.5343 extenstion 23
John is a Certified Travel Associate and a registered BritAgent, has been a Luxury Travel Advisor since 1992, and has traveled extensively all of his life.
One of John’s great loves is Italy; the beautiful landscape, friendly people, and regional food and wines draw him to this wonderful country. John’s knowledge of Italy is extensive as he travels there as often as possible. Two of John’s other favorite destinations are the game preserves of Southern Africa and the Galapagos Islands. “There is nothing better than seeing the Big Five in their native habitat in South Africa and the unspoiled flora and fauna of the Galapagos Islands.”
John recently visited the countries of Thailand, Laos and Cambodia. He thoroughly enjoyed the cuisine of the region, climbed the temples in Angor Wat, cruised down the Mekong River in Laos, and enjoyed staying in Bangkok and sophisticated Hong Kong at the end of the trip.
John avidly participates in travel industry events and trade shows including the annual Virtuoso Travel Week attended by over 3,000 leaders in the luxury travel market. With John’s experience and passion for travel, you are guaranteed personalized service and expert travel advice on any vacation dream you are seeking.
When John is not traveling, he resides in Wrigleyville and is an avid “foodie” and Chicago sports fan.
Ewa Duranovic, CTA
Telephone 312.782.5343 extension 29
Ewa grew up in the resort area of the Beskids Mountains in Poland and knew from a very young age that she wanted to pursue a career in the travel industry. Ewa completed a two year college program in Business and Management and graduated from the School of Hotel Administration.
Ewa immigrated to the United States in 1996 and found home in Chicago where she continued her education in Travel School in suburban Northfield, and after graduating in 1998, joined the team at Paul Klein Travel.
Ewa is a Certified Travel Associate, and her passions include traveling, attention to details, and a deep commitment to provide great travel experiences.
Ewa enjoys traveling with her husband; which includes skiing in the US and Canadian Rockies, mountain biking, and hiking throughout North America and Europe. Ewa has traveled extensively through Central, Southern and Eastern Europe; including Austria, England, Italy, Switzerland, Slovenia, Croatia, Bosnia, Hungary, Czech Republic and of course Poland. Resort travel has included many getaways in Mexico, Central America and the Caribbean. Recent highlights include driving a Porsche and a Tesla through the Swiss Alps, adventuring through the Costa Rican Rain Forest, and an extended visit with family in Poland.
Telephone 312.782.5343 extension 34
One could say that Caroline Chandra is always on the move. In fact, she’s been to, and lived, in all four corners of the world. Originally from Singapore and Malaysia, Caroline completed her diploma in Hotel and Restaurant Management in Kuala Lumpur, and worked in various hotels, restaurants and clubs throughout Malaysia. During this time, she developed a passion for adventure and discovery while travelling extensively throughout America, Asia, Australia, Central America and Europe. In 1986, Caroline moved to the U.S. -- Philadelphia, to be exact -- where she met her husband Randy. They migrated west to Chicago where they lived for 11 years. Her family, now with two boys Cameron and Luke, moved back to the East Coast six years ago, before settling once again in Chicago. Their second home in Deer Valley, Utah satisfies Caroline’s love of the mountains.
In 1993, Caroline secured a diploma in Travel at Echols International Travel and Hotel Schools, Inc. in Chicago. She worked with Paul Klein Travel for two years, then set out on her own, opening a travel agency. After taking time to raise her family, Caroline is back in the travel business specializing in customized family vacations as they are a great way to reconnect and create lasting memories.
Caroline enjoys traveling the globe as a travel guide and host, especially with her husband and boys, dining with friends, skiing, music and her active city lifestyle. A full-time travel advisor and a full-time Mom, she volunteers at school and is a member of The Latin School of Chicago Annual Auction Committee, teaming with fellow Moms.
Her knowledge of travel, research capabilities, and dedication to customer service keeps her clients happily traveling around the globe!
Dena Reichert Krenzien
Director of Marketing
Dena has been in Sales & Marketing for over 25 years with experience ranging from PBS public television, the Cosmetics Industry, Public Relations, Computer Consulting, Event Planning, and Luxury Custom Home Building.
Dena has traveled extensively throughout the world with her family and friends. She has had high tea in London, shopped till she dropped in Paris, ate Sushi at the famous Tsukiji Fish Market in Tokyo, cruised the Mediterranean, dined on squid with ink sauce in Dalmatia, walked with the penguins on the Cape of Good Hope, made a wish on the Charles Bridge in Prague, sipped gallons of Vodka in Russia, purchased lanterns in Vietnam, went on Safari in Sabi Sabi, drank Singapore Slings at the Long Bar in Singapore, walked the beaches of Cambodia, visited the Petronas Towers in Malaysia, sailed the waters of the South Pacific, went swimming with dolphins, and ate her way through Italy, These are just a few of the life experiences she has enjoyed. Her wanderlust is unending, and one of her biggest joys is the big annual trip with Tim and their two daughters.
Dena is also the President of the Steven W. Reichert Memorial Foundation, an organization dedicated to raising funds and improving the quality of life for families in need, within the Chicago-land area.